Given the ongoing impacts of COVID-19, more people are facing financial stress and the risk of eviction into homelessness. Dear Landlord is a free, online self-help tool supporting renters in Victoria to avoid eviction and stay safely housed.

An exemplar of best practice design process, the ‘need’ was clearly identified, researched, iteratively designed, tested and refined with target users.

The strong human-centred design approach has resulted in a smart, accessible solution that meets renters’ needs. It helps renters understand their rights if they are behind in rent, communicate with their landlord, and offer a payment plan to help them get on top of their arrears and stay put.